Returns & Cancellations

• Not as Described or Faulty on Arrival: Return It Within 3 Days for a Full Refund or Replacement.
• Changed Your Mind: We Cannot Take Back a Used Laptop That Is as Described and Working.
• Cancel Before Dispatch: Full Refund.
• Fault Later On: See the Warranty Page.

Tell Us Within 3 Days of Receiving the Laptop (Delivery Date or Shop Pick-Up Date) if:

• It Is Not as Described: Different Model, Processor, RAM, Storage, Screen Size or Condition From What Its Product Page Said;
• It Does Not Switch On or Has a Hardware Fault That Was Not Disclosed;
• Parts or Accessories Listed as Included Are Missing.

You Can Choose a Full Refund, or a Replacement of the Same Specification If We Have One in Stock.

• A Laptop That Is as Described and Working Where You Simply Changed Your Mind;
• A Laptop With Damage Caused After Delivery (Drops, Liquid, Cracked Screen);
• A Laptop That Was Opened, Repaired or Modified by Anyone Other Than Us;
• A Laptop Returned After 3 Days. After That, the Warranty Applies.

1. Contact Us Within 3 Days on WhatsApp or at +92 308 4449369 With Your Order Number and the Reason. Photos or a Short Video of the Problem Help.
2. We Confirm the Return and Tell You Where to Bring or Send the Laptop. Do Not Send It Before We Confirm.
3. Return It With the Charger, Box and Everything Included, in the Condition You Received It.
4. We Check the Laptop on Receipt, Then Issue Your Refund or Replacement.

Refunds Are Paid by Bank Transfer to the Account You Name, Within 5 Working Days of Us Receiving and Checking the Laptop.

You Get Back the Price of the Laptop. Where the Return Is Our Fault (Not as Described or Faulty on Arrival), We Also Refund Your Delivery Charge and Pay the Return Courier. Where It Is Not Our Fault, You Pay the Return Courier.

Check the Parcel When It Arrives. If the Box Is Damaged or the Laptop Is Damaged, Tell Us Within 24 Hours With Photos of the Box and the Laptop. Filming Yourself Opening the Parcel Is the Best Proof.

If the Damage Happened in Transit, We Replace the Laptop or Refund You in Full at No Cost to You.

• Before Dispatch: Contact Us With Your Order Number. We Cancel the Order and Refund the Full Amount Within 5 Working Days.
• After Dispatch: The Order Can No Longer Be Cancelled. Once It Arrives, the Return Rules Above Apply.
• If We Cannot Supply an Item (Sold Out Before We Confirmed Your Payment), We Tell You at Once and Refund in Full, or Offer a Similar Laptop.